DEPOSIT AND CANCELLATION POLICY

Booking Fee/Deposit policy

We have a strict booking fee policy in place due to repeat no-shows and last-minute cancellations.
To reserve the appointment time, you will be required to pay a booking fee which is a percentage of the service cost.
A booking fee is required for each service scheduled.
The booking fee will be applied to your treatment service.
Refunds on booking fees are at the discretion of the business.
Refund Policy-Please allow 2-5 business days for refunds.

Cancellation Policy

We understand unexpected situations may force you to cancel your appointment.
If this occurs, we politely request a cancellation call 24 hours before your booked appointment.
Your booking Fee will be forfeited if you miss, cancel, or change your appointment with less than 24 hours’ notice.
We completely understand circumstances arise but we require 24 hours’ notice so our staff can rebook clients. Thank you for your understanding.
Booking fees for appointments that are cancelled and subsequently transferred can only be made ONCE.
If you want to reschedule for the third time, you must arrange a new appointment and pay a new booking fee.
Group bookings of more than three people must give us at least four weeks’ notice in order for a credit to be transferred. The booking fee is non-refundable. Please double-check the number of people who require service. Because you will still be required to pay the whole fee if one person decides not to use the service.

All clients receive a text message alert reminding them of their upcoming appointment. This is an opportunity to confirm or reschedule your appointment if you are unable to attend.